Unum is committed to treating customers fairly and providing them with the most appropriate protection solution for their needs. As part of this commitment, we have been members of the Association of British Insurers’ (ABI) Customer Impact scheme since its inception.
The scheme aims to increase the transparency of the pensions, protection and investment industry, improve the experience of customers and demonstrate the commitment of participating companies.
Unum takes steps each year to ensure the interests of our customers are at the heart of our business. We carry out an annual survey to monitor the perceptions of our customers as well as our progress against three specific Customer Commitments:
- Develop and promote products and services which meet the needs of our customers.
- Provide customers with clear information and good service when they buy our products.
- Maintain appropriate and effective relationships with customers, providing them with a good service after they have bought a product.
The Customer Commitments incorporate key focus areas for the insurance industry and have been developed around the factors that are most important to customers. Each year, we will produce a report based on our survey results, detailing how we are striving to meet these Commitments and deliver the best possible service to our customers.
Further information can be found in our Literature section.
Further information on the Customer Impact scheme is available on the Customer Impact website - http://www.customerimpact.org/